Skip to content

Privacy Policy

Last updated: 12 April 2026

1. Who We Are

PlumberWebDesign.co.uk ("we", "us", "our") is a web design agency specialising in websites for UK plumbers, gas engineers, and heating engineers. Our contact email is hello@plumberwebdesign.co.uk and our telephone number is 0333 335 6750.

2. What Data We Collect

When you use our website or contact us, we may collect:

  • Your name, email address, phone number, and business name (via our contact form)
  • Your main service area and package interest
  • Technical data such as IP address, browser type, and pages visited (via Google Analytics)
  • Any additional information you provide in messages to us

3. How We Use Your Data

We use the information we collect to:

  • Respond to your enquiry and provide a quote
  • Deliver the web design services you have purchased
  • Send you project updates and relevant service information
  • Improve our website and understand how visitors use it

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the basis of legitimate interest (responding to enquiries), contractual necessity (delivering services you have purchased), and consent (where you have opted in to marketing communications). You may withdraw consent at any time by contacting us.

5. Cookies and Analytics

We use Google Analytics 4 to understand how visitors interact with our website. GA4 collects anonymised usage data including pages visited, time on site, and referral source. No personally identifiable information is stored in cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain contact form submissions for up to 24 months from the date of your last interaction with us. If you become a client, we retain project-related data for the duration of our business relationship plus 6 years as required by UK tax law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at hello@plumberwebdesign.co.uk.

8. Third-Party Services

Our website is hosted on Cloudflare Pages. Form submissions may be processed via third-party webhook services. We ensure all third-party processors comply with UK data protection standards.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.